If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. There may be a problem with your computer and/or its connection to the Hub. A green light on your BT Hub indicates that things are going well. In this article were going to explore what flashing or solid orange light means on different versions of the BT Hubs and what action you should take next. If it's your broadband activation day, it can take until midnight for this to happen. Turn it off and on then try again. When the red light begins flashing, theres something wrong with the broadband line. Its available for purchase directly from BT or as part of a BT Plus upgrade. In this article, we will examine the meaning of the orange light. The lights will appear in this order: The Hub is working but isn't connected to the internet - this takes about two minutes. Your Hub can't connect to your broadband line. Your device is connecting to the mobile network. On the weekends, you can find me playing around with my computers or fixing something around the house. However, if the orange blinking light continues longer than that try the following fixes. This site uses Akismet to reduce spam. If you have a flashing orange light, then this is all good. There's a problem. Orange Light On TP-Link Router What it Means and How To Fix. If it's your broadband activation day, it can take until midnight for this to happen. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Positioning your Smart Hub 2 to get the most from your wi-fi, Download the Business Smart Hub 2 user guide, Changing the wireless settings on Smart Hub 2, Restricting the wireless devices that can connect to your Smart Hub 2, Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2, Controlling the time when devices can access the internet on Smart Hub 2, Creating a Port Forwarding rule on Smart Hub 2, Set up and assign multiple Static IP addresses on the Smart Hub 2, WAN port on Smart Hub 2 and using it for Ethernet. Try moving Hybrid Connect. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. Power light is blue, but you can't connect to the internet. While none of the newer current broadband plans utilize this device, it still works well on older options. Theres only two reasons why you might have no lights on you BT Hub. The best thing to do here is to wait until midnight when youre scheduled to switch to broadband service. The BT Home Hub 5 is an improvement on the 3 and 4, with more antennae and dual AC wifi. If this doesn't fix it call 0800 111 4567. If you try to use them together, your broadband won't work. Powered by GeneratePress. There are just two reasons why your BT Hub wont have any lights on it. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Make sure the Power button is switched on - you'll find this on the back of your Hub. Turn it off and then on and try again. You can switch it on via the Hub Manager. Power Cycle your BT Hub by unplugging it from the wall for a few minutes and then plugging it back in. The BT Home Hub 5 is capable of dual AC Wi-Fi. When the light turns solid blue, you should be good. A flashing purple light is another indication that something is wrong. He's an avid reader, and he enjoys spending time outdoors. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). You can switch it back on again via the Hub Manager. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. If this doesn't fix it contact the technical helpdesk. switch it back on again via the Hub Manager. Learn how your comment data is processed. The only exception to this is if someone has turned off the lights in the settings of the hub itself. When you have a solid orange light, it means that the hub is operational but isnt connected to the internet for some reason. BT Hub Lights Guide Flashing Orange, Green, Purple & More. The flashing orange light in this instance represents WPS automatic connection mode. This light is a security measure to let you know that your browsing isnt safe. If everything is plugged in properly and youve had BT Broadband up and running smoothly before, its possible theres a problem at BTs end. Wait at least 3 minutes for the device to start up. The lights will appear in this order: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Disc jockeying: find out what the lights indicate. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. Check the emails from BT or give them a call to find out exactly when youre due to be switched on. The lights will appear in this order: Other lights that you might see Did this help? The light appears on a silver bar towards the bottom of the devices front facade. Mike is a freelance journalist who specializes in writing about technology. If I hotspot from a phone I can get internet on all devices. If that doesnt work, you can use a paper clip to do a factory reset. If you have a BT Smart Hub 2 and youre seeing a purple light that isnt flashing, then your Hub is connected to EEs backup mobile network, but theres a problem with you main fixed-line broadband connection. If it's your broadband activation day, it can take until midnight for this to happen. The first thing to do is wait for a few minutes. You can try a few different methods to fix this issue. Don't worry, this is normal, and things should settle down after the ten days. Check the power button on your Hub is On. If this doesnt fix your issue, youll need to get in touch with BT. Your Hub lights will go out and your Hub will restart. Open a new web browser window and follow the on-screen help wizard to get connected. Mesh Wi-Fi networks are all the rage at the moment. Wait until after midnight on the day that BT switched on your broadband. Seeing a different colour light? Use Wi-Fi or ethernet to connect a device and follow the on-screen wizard. However, if you see a flashing orange light followed by a solid orange light, there's an issue. Type 192.168.1.254 into the address bar. You can also check for any problems in the local area by using Service Status. Here are the instructions for resetting other versions of the BT Hub. BT is one of the most popular broadband providers in the UK. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. Works for Automattic Inc., the company behind WordPress.com and Tumblr. Connecting your devices As a result, youll have to look into the following details. When you see flashing orange on the front of the Smart Hub, the device is connecting to broadband. Finally, theres a red power light. We're usually less busy between 12 and 6.30pm. Can You Be Tracked Down Just by Your IP Address? If you can't get online, it might be your device. Save my name, email, and website in this browser for the next time I comment. Your Hub is connected to the EEmobile network via Hybrid Connect. If there are issues you need to contact BT as there could be a problem external to your property such as with the cabinet or cabling. Green and blue are generally regarded as good colors, whilst red, orange, and purple arent. So, lets look through the colours that will show up on your BT Hub. Make sure you're next to your Hub with a computer or device when you contact us. The lights on your hub will change to green or flashing orange as it is setting up. Go through the same steps as before to see if you can diagnose and fix the problem on your own. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Still no lights? Check the BT Service Status page. Check all of your cables are plugged in correctly. If you need to disable this, follow these steps in reverse. Also perform a factory reset if the light does not turn blue. Restarting your device is the best idea if your hub is working fine. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Here, youll be able to troubleshoot the reason why your home hub hasnt been able to connect to the internet properly. And 15 meters from the BT device Certification: CE,RoHS Net Weight: 43g; Dimension(L*B*H): 84MM*55MM*42MM; Package included: . Your Hub is starting up and it should take at least 3 minutes. To indicate potential problems, the BT Hub uses a series of lights, such as purple and blue. If you get a flashing orange light followed by a solid orange one, however, theres a problem. A green light on your BT Hub indicates that things are going well. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. Remember your broadband can be activated any time up to midnight, so you may need to try again later. If youre seeing different coloured lights on your BT Hub, this article will explain what they mean. Uber Greenlight- 1518 McGee St, Kansas City, MO 64108 Montana-N/A Nebraska Wait for the lights to stabilize and the BT Hub to boot up completely. Alternatively, it could mean theres a problem with your Internet connection. How do I fix the orange light on my BT Hub 2? The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. Unhelpfully, BT can be rather vague as to what it actually means and what you need to do. Just plug your Smart Hub into your master phone socket. Has your broadband been activated? Connect your laptop to the hub and head into Safari, Chrome or another web browser. Check it works in the app and then change the BT Smart Hub 2 back to Mode 1 and turn on 5Ghz WiFi. Connecting your BT Smart Hub 2 Connecting your BT Smart Hub and Ultrafast Smart Hub Connecting your BT Home Hub 4 and Hub 5 Connecting your BT Home Hub 3 Setting up a Hub 3 or Hub 4 with an Openreach modem Get help setting up your Smart Hub>, Check for any service problems in your area. This article contains incorrect information. When the light turns solid blue, you should be good. In this article we're going to explore what flashing or solid orange light means on different versions of the BT Hubs - and what action you should take next. It has an updated design but still uses LED lights for status indicators. The orange light is the most common question that people have over their home hub. If it's flashing red, you didn't connect. Find out what the Hub lights mean. If you still cant connect to the internet, report a fault and well put things right for you. We build customer-driven solutions that add value by empowering designs that shape the world around us. But did you know that each colour has a specific meaning? Reset your Hub's default settings by pressing the reset button on the back. Press and release your Hub's Restart button. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Open a new web browser. He is the proud owner of hugely successful website makeawebsitehub.com and has helped over 20k people start their own blogs. Once you have done that, restart your BT Hub and wait a few minutes for it to boot up again. This can take up until midnight on the day we switch your broadband. Screen Resolution Guide 720p vs 1080p vs 1440p vs 4K vs 8K, A Guide To The Different Types of Monitor Ports, fixing the orange flashing light on the BT Home Hub, guide to troubleshoot a Flashing purple light, Protect Your Home Network With Web Content Filtering, Add a RADIUS Server to Your SMBs Network, Convert Wireless Routers into Access Points, Double Trouble: How to Deal with Double NAT on Your Network. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. A solid red light means that the Hub isnt working, and theres something seriously wrong. This can be broken down into two parts. Depending on the type of BT Hub that you have, it could mean that you don't have access to the internet. Dont forget to check your microfilter if you have one. We will also provide some troubleshooting tips in case the problem persists. Whether youre connecting devices through Wi-Fi or using a wired ethernet port, the BT Hub makes it possible. The solid orange lights mean the same thing for the Smart Hub 2 as for the first Smart Hub. If everything is OK, you should see a solid blue light. Give it at least three minutes to connect and, hopefully, the light will turn blue when its ready. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. Open your web browser and visit http://btbusinesshub.home/. Turn off your Hub off and on again using the Power button. Need to know more about your BT hub lights in general? When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. There are a number of different colors that flash up on your BT home hub and they let you know its working or whether there are any problems that have occurred. Unhelpfully, BT can be rather vague as to what it actually means and what you need to do. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. There are a few potential fixes for this issue. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. If the orange light is flashing. If the light remains green permanently, you need to reset the hub by pressing its factory . All in all, its quite easy to know what to do when you see each of the flashing lights on your BT Home Hub once you know what they mean, that is. Microsoft Teams is Slow? To indicate potential problems, the BT Hub uses a series of lights, such as purple and blue. This will open the Hub Manager. If you have a blue light and your hub isnt working, then its more likely to be a problem with your device than the hub itself. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. If youve only just switched to BT Broadband, its possible your service hasnt been activated yet and thats why youre seeing the flashing purple light. Check the black cable with the grey connectors on the end is plugged into that socket. We supply machines that range from low cost, hand operated, single station devices, up to . If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. If you still can't connect to the mobile network, contact us. The lights on a BT Hub are unlike those of most other routers, so we have created this guide to help you to figure out what they all mean. Check the power cable is correctly inserted. This usually indicates a problem with your broadband connection. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. However, if your WiFi light is blinking red, it's possible that the WiFi is out of range or there is no WiFi signal. Turn on your security in the wireless tab in your Hub Manager. We want each day with technology be clear, simple, and easy as possible! Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Home Home Internet BT Hub Lights Guide Flashing Orange, Green, Purple & More. But for the most part, the colours have remained the same throughout. BT AUTOMATION, INC. Irvine, California (949) 830-7296. Copyright 2022. Generally, green and blue are considered to be good, whilst red, orange and purple arent so good. Just switched from BT to PlusNet and so far - cross fingers - everything has been remarkably smooth. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. Youll be able to connect to a 2.4GHZ band with this model, but you might want to consider upgrading if you still have it. You can also check the BT status page on their website for known issues in your area. When your broadband is available, your Hub will switch back automatically, and the blue light will show. Use the power button to do a manual reset. To troubleshoot this problem you will need to power cycle your router and check whether there are any issues with the service to your property. Read our in-depth guide to troubleshoot a Flashing purple light. Wireless security is switched off for one or both wireless channels. Your Hub is not connected to the internet. Trying to work out your BT hub orange light from your BT hub green light? David Artiss. Using the Power button, turn your Hub off and on again. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. With so many technical specifications and acronyms, our goal is simple-to help you understand all there is about tech without making it difficult or daunting. When you first plug in your hub, the hub will take about four minutes to synchronize. Upon turning it back on the light turned green before flicking to a purple flash which I had never previously seen. I'm an engineer by trade, so it makes sense that I'm obsessed with anything technology related! Press the Restart button and release it when the Power light turns orange. Add to Cart . I have reset hub etc - still no internet. Disconnect the BT Hub from the power source. Unfortunately, the light doesnt tell you where the problem is. Eventually, you will see a solid blue light once your BT Hub is ready.