While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. Create an account to follow your favorite communities and start taking part in conversations. If the apps data files get messed up, the app can start having performance issues. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. Who knows? Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. Can It Support Both?! I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. The Philips Hue . It can be for all of your Hue devices. Simply delete this folder and the app should repair itself. Does your eye start adapting? If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. We and our partners use cookies to Store and/or access information on a device. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of These devices allow you to have your Hue smart lighting react to music, movies, and video games. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. Click the Library shortcut that appears. I will list some issues to see if you have had them. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). The Hue Sync Box appears to have a trickier set of problems. For example, HDMI 1 could be the name of your gaming console. To solve the problem, consider removing and reinstalling the same version again. The Hue Sync app and Hue Sync Box physical device use advanced computing to create a light show right in your home. This app allows you to do a lot of fun things, it is for both Mac and PC users. I don't seem to have Dolby Atmos though in Netflix? I personally think that how the app stores data during updates cause the Hue Sync app connection problems. These are devices that boost the range and performance of your Wi-Fi router. Connect the Hue sync box to power and your TV. Going to this page you will see the Hue Sync boxes that are available. If you have not created one, you can do so in the Hue app. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. Press and hold the power button on the Hue sync box. Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. Read more. The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. Description. 1-800-MY-APPLE, or, Sales and At this point, we would recommend you to Contact Apple Support. jdo_apple. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. You must feel desperate at this time. Is Philips Hue Z-Wave or Zigbee? If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. APs are also best used for devices that dont require a 100% reliable internet connection. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. I don't get it. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? Just looked at the Gradient and i'm sold on that. Thanks and good question. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. Uninstall both Hue and Hue Sync app and reinstalled them. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. And the Hue Sync Box connects to your router (via Wi-Fi). However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. 1 Home Entertainment Tech Resource. This is more likely to happen if you connect the box too far from the WiFi router or through an access point. If Not, Why Not?! Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. I found that many users have connection issues with their Hue Bridge. Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. But you can rollback the version if you dont want to wait. UU. Lets hop in! Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. Learn more about brightness. , you may have some common issues with it. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. However, how to do if the method doesnt work? However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! ADD UP TO 10 LIGHTS. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. I got the same issue. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . Press and hold the option key to reveal a Library folder. You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. I am loving mine with the gradient strip as well. Downgrade Back to Previous Hue Sync App Version. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. All this fix does is force the Philips Hue app to repopulate its own data files. Select your Wi-Fi network and tap Connect. You are using an out of date browser. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. Aug 20, 2020 9:53 PM in response to i_rina. *Dolby Vision Enhanced Compability turned on (Hue Box)? See all the updates weve made to the Hue sync box to improve the surround lighting experience. You must want to solve this problem to enjoy it. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. Open the new finder window, then click Go. The Sync Box supports HDMI. You can open it by typing %appdata% in the taskbar. PLease see my previous comment for more details. Your Hue lights can now sync to those while the signal is passed through to your TV. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. For a better experience, please enable JavaScript in your browser before proceeding. This method has helped many people solve connection issues. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. Looks like no ones replied in a while. Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. Its really that easy. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. For some problems, it is difficult for you to find solutions online. Thank you for using Apple Support Communities. This is a pretty glaring problem. Related Reading: Is Philips Hue Z-Wave or Zigbee? When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. It was the only thing that worked for me after hours of trying. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? Losing Signal While Using Secondary HDMI Ports. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . Youve probably already guessed the solution here. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. Read More. How does this all work? Some users reported that the app would lose connectivity as often as once every hour. This is because more users prefer the app over the box. You also can seek help from theirTwitter. All you need to do is connect the HDMI port to the primary slot in your TV or media system. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. Lots of users have reported that they have various issues with the Hue Sync Box. You do not have to change the optical cable. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. My AVR supports Dolby vision pass through. Any help appreciated.Seems to drop the connection every twenty minutes or so. (6 Safety Tips). Both of these issues can be fixed with these quick tips and tricks. The system is composed of two standalone units, which are an app and a physical box. You can use them together or separately. However, the Hue Sync Box really needs that reliable connection. Additionally, software problems are typically more common and may require several steps to fix. 2- Connecting directly to TV without using Hue Sync Box. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge.