longer working hour, monotony work, short holidays. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Greatest accomplishments. We will do everything possible to ensure that you receive a high standard of service. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. It goes against our guidelines to offer incentives for reviews. Consiglieri Park Estrada Consiglieri Pedroso, I got an online quote and with no warning it increased in 1 minute by about 40. As I was desperate I bought it. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Lack of direction from middle management and above. //--> Monday 26 December: Closed I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. Jo Phelps .galleryCaptionInnerText {} Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. .mobile-nav .icon-caret { 11 Staysure reviews. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Were sorry that you did not enjoy your time with us and we wish you success in your future role. Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} Dont use this company. Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. Quick and efficient service, very knowledgeable of medical conditions.Thank you. Have a fantastic holiday. Have a fantastic holiday. Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. Staysure is a trading name of TICORP Limited. Saturday 24 December: 9am 3pm They were no help at all. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Was put on a call back BUT this never happened. Team leader will tell you they will call customer back 3 working days later. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { Create your My Staysure account, or login here. your insurance policy. Full-time, Part-time . If youd prefer to speak to a member of the team on, please call us on: Wed like to hear from you. I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. Staysure 7 Nov 2022 - Remote Customer Service Representative . A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. You can be certain that youre talking to the right person at the right time. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. width: 100% !important; Have a fantastic holiday. Have a fantastic holiday. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. Have a fantastic holiday. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Weve helped millions of people find a resolution. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. Have a fantastic holiday. It goes against our guidelines to offer incentives for reviews. Thanks for your feedback. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. Get started with your Free Employer Profile. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Also, for some of our insurers we may receive a profit share payment if they - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. Verify your email to use filters. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. Also, for some of our insurers we may receive a profit share payment if they The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. Resolver can help you send your complaints to Staysure. Instead, theyre full of the info you need to get things sorted. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered I dont know what Id have done without them. display: block !important; Have a fantastic holiday. ERGO Seguros de Viaje They subsequentialy told me to claim for myself. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Send your complaints and reviews - and we'll publish the best, and worst! Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. Wishing you all the best for the future. Offer comprehensive training to fullfill the role. Many thanks. We are remunerated by commission for the arrangement, service and renewal of We are investigating your comments and will contact you shortly. Have a fantastic holiday. Don't Pay out on Holiday cancellation due to Death of Parent. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise.